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BARBIE
BETHANY LOWE
DEPT 56
FEATURED ITEMS
GIFTS/ACCESSORIES/JEWELRY
INTEGRITY TOYS
MONSTER HIGH
PATIENCE BREWSTER: KRINKLES
POO-POURRI
ROBERT TONNER
ROOT CANDLES
SALE
SOLMATE SOCKS
WESTLAND COLLECTIBLES
EVER AFTER HIGH


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Customer Service

PAYMENT METHODS


US BUYERS

We accept the following major credit cards: Mastercard, Visa and Discover Cards with confirmed address only. We also take PAYPAL with confirmed address, US Postal Money Order, Money Orders from US banks. We will ship your item after your payment clears. Please make your money orders payable to:

JOHN ROBERT JEWELERS AND COLLECTIBLES

4506 CULVER ROAD

ROCHESTER, NY 14622


INTERNATIONAL BUYERS

We accept Paypal or International Money Orders in US dollars only. We will ship your item after your payment clears. Your package may be subject to taxes or custom duties; you will be responsible for such charges. Merchandise will be declared at full purchase value and cannot be marked as “gifts”. Please make your International Money Orders payable to:

JOHN ROBERT JEWELERS AND COLLECTIBLES

4506 CULVER ROAD

ROCHESTER, NY 14622

USA


RETURN POLICIES

To maintain the quality of our collectible dolls and gifts, all sales are final. Please read the description carefully and feel free to email us with whatever questions you might have regarding an item. Please be assured that we inspect all our items before they are shipped. JEWELRY can be returned for merchandise credit within 14 days of receipt. Note that jewelry shipping charges are non-refundable.

SHIPPING POLICIES

US BUYERS

We ship via UPS Ground. UPS is unable to ship to a PO Box. We will combine shipping to save on cost, whenever possible. However, certain items like 21” Cissy or 22” American Model Dolls come in oversized boxes and may have to ship by themselves. We ship free in the US via UPS Ground whenever your purchase totals $150 or up in a single transaction. Should you require expedited delivery, please give us a call and we will do our best to accommodate your request. We ship your item as soon as your payment clears.

Note: Jewelry and watches are shipped separately via Fed Ex.

INTERNATIONAL BUYERS

We ship via USPS Priority Mail International. We will add the necessary amount to insure your items to full value. There will be a $3 handling charge on all shipments outside the US. Please contact us for your total shipping charge.


SALES TAX

Residents of New York State will be charged 8% on the total purchase, which includes shipping and handling charges.

PRE-ORDERS and SPECIAL ORDERS


A non-refundable and non-transferable deposit of 20% is required for any pre-order or special order. If your deposit is not received within 10 days, your pre-order or special order will not be placed. The balance is due within 3 days of notification that your order is in. If your payment is not received by then, your item will be sold.






 
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